Effective Date: October 5, 2026
Important Notice: By paying the participation fee, the Customer confirms that prior to making the payment they have read in full, assessed their own professional experience, and accepted the cancellation and refund terms as well as these Terms of Service. Mandatory statutory consumer rights that cannot be excluded by agreement of the parties under applicable law remain unaffected in full.

1. GENERAL PROVISIONS AND SUBJECT MATTER OF THE AGREEMENT
1.1. This document constitutes a binding public offer by AirTouch LLC (a limited liability company registered in the State of Florida, USA; registration number L23000016132; registered address: 45 SW 9th St, Unit 3104, Miami, Florida 33130, USA; email: support@airtouch.education) (hereinafter referred to as the "Provider") to enter into an agreement for the provision of informational and consulting services and granting access to AirTouch professional events.
1.2. These Terms of Service apply to all events (masterclasses, workshops) sold via the website airtouch.education or via Stripe payment links. The event description in the order form, the payment confirmation, these Terms of Service, and the Privacy Policy collectively constitute a single integrated Agreement.
1.3. Target Audience and Customer Status: The events are designed for the professional development of hairstylists, colorists, and beauty industry professionals. When placing an order, the Customer independently indicates whether they are purchasing participation for their business/commercial or professional activities (B2B) or for personal purposes (B2C). The legal status of the Customer is determined by the actual circumstances and applicable law. The events do not constitute state higher or vocational education programs, do not confer any state-recognized qualification, and do not guarantee obtaining a professional license to practice in any specific country.

2. EXECUTION OF THE AGREEMENT AND PAYMENT TERMS
2.1. Prior to payment, the Customer is provided with these Terms of Service and the description of the selected class in a format that allows the Customer to review and save them. The Customer independently checks the consent box and completes the payment, which constitutes acceptance of this Offer. The Agreement is deemed concluded upon successful receipt of payment by the Provider. The Provider sends an order confirmation and a copy of the accepted version of these Terms of Service to the specified email address. If the email is not received due to technical reasons, the Customer must contact support@airtouch.education.
2.2. The order currency, total amount payable, and applicable taxes are displayed prior to payment confirmation. Payments are processed via Stripe. The Provider is responsible for correctly determining applicable local taxes and fulfilling tax obligations (including local Sales Tax or European VAT at the location where the event is held). Separate bank fees and currency conversion charges are governed by the terms of the Customer’s bank and shall be borne solely by the Customer.
2.3. If the price is paid in installments, the payment schedule and consequences of default are fixed prior to the first installment payment. Until full payment is received, the Provider reserves the right to suspend the Participant’s admission to the event.

3. TRAINING LEVELS, PREREQUISITES, AND VENUE RULES
3.1. Age Requirement: The Participant must be at least 18 years of age.
3.2. Sequence of Training Levels: The AirTouch curriculum consists of three independent levels. For Level 2, prior completion of Level 1 with Vladimir Sarbashev is recommended; for Level 3, prior completion of both Level 1 and Level 2 is recommended. Material from previous levels is not systematically repeated at subsequent levels. The Customer and the Participant independently assess their own level of preparation. If a Participant knowingly enrolls in Level 2 or Level 3 without completing the recommended foundational training, perceived difficulty of the material and the need to independently bridge knowledge gaps shall not constitute grounds for a refund, provided that the class is delivered in accordance with its official description.
3.3. Language and Equipment: The language of instruction, availability of interpretation, list of required tools, and dress code are specified in the class description prior to payment. The Participant is solely responsible for bringing the required tools and having sufficient proficiency in the language of instruction. If, subsequent to purchase, the Provider materially changes the language of instruction or imposes new unforeseen expenses for tools, the rules governing material changes shall apply (Clause 6.3).
3.4. The Provider reserves the right to deny participation in practical work or remove a Participant from the venue without a refund in the event of dangerous, aggressive, or abusive behavior, intoxication, or gross violation of safety requirements. The Participant shall be held liable for any property damage caused to the venue intentionally or through negligence.

4. CANCELLATION, REFUND, AND CHARGEBACK POLICY
4.1. Registration Fee: The total price of each ticket includes a Non-Refundable Registration Fee equal to 20% of the total participation price. This fee is charged to cover registration processing, reservation of a limited spot in the group, and booking administration costs. The Registration Fee is non-refundable in the event of unilateral cancellation by the Customer.
4.2. Cancellation Deadlines:
- If a cancellation notice is received no later than 30 calendar days prior to the start of the class: 20% of the total price (the Non-Refundable Registration Fee) is retained, and 80% is refunded to the Customer.
- For later cancellations (29 calendar days or fewer prior to the start) or in the event of a no-show: 100% of the total participation price is retained.
- Deadlines are calculated up to the scheduled start time of the class according to the local time of the venue. In the event of late arrival, the Provider will, where feasible, admit the Participant to the remaining portion of the session provided it is safe to do so; late arrival in itself does not constitute automatic grounds for total exclusion. Any refund due under this Clause shall be initiated by the Provider within 14 calendar days.
All cancellation notices must be submitted to support@airtouch.education.
4.3. Exclusion of the Right of Withdrawal for EU Residents (EU Waiver): Pursuant to Article 16(l) of the EU Consumer Rights Directive (Directive 2011/83/EU), the statutory 14-day unconditional right of withdrawal for distance contracts does not apply to educational and leisure events scheduled for a specific date or period of performance. By making the payment, EU residents expressly acknowledge and waive this right in full.
4.4. Participant Substitution: The Customer may request a one-time substitution of the Participant’s name free of penalty no later than 7 calendar days prior to the start of the event, provided that the substitute individual meets the course prerequisites and has reviewed and accepted these Terms of Service.
4.5. Payment Disputes: The Customer has the right to contact the Provider for good-faith resolution of any billing issue. This does not restrict the Customer’s right to contact their bank or Stripe. Both parties undertake to provide accurate information. In the event of a payment dispute (chargeback), the Provider is entitled to submit relevant evidence to the bank or Stripe to the necessary and lawful extent (including acceptance logs, receipts, and proof of attendance or no-show). Excessive personal data and medical records are excluded from the standard evidence package.

5. EXCEPTIONAL CIRCUMSTANCES AND LIMITATION OF LIABILITY
5.1. Personal circumstances of the Participant (illness, family emergencies, transport cancellations, or visa denial/delays) do not in themselves alter the contractual cancellation rules, unless otherwise expressly required by applicable mandatory law. Upon timely request, the Provider may (at its sole discretion and without obligation), as a gesture of goodwill, agree to a participant substitution, rescheduling, or training credit. The decision shall be communicated via email within 10 business days.
5.2. Insurance Recommendation: Customers are strongly advised to independently explore obtaining standard travel insurance that includes trip/event cancellation coverage.
5.3. The Customer is solely responsible for arranging their own travel, accommodation, and visas. To the maximum extent permitted by applicable law, the Provider shall not be liable for any indirect, incidental, or consequential damages or lost profits, and the Provider’s aggregate contractual liability shall be limited to the price paid for the respective order. These limitations do not apply to cases of fraud, willful misconduct, gross negligence, or death or personal injury. This limitation of liability does not reduce any refund payable to the Customer where the Provider is at fault.
5.4. No Commercial Guarantees: Training outcomes depend on the individual practitioner’s baseline skills and subsequent practice. The Provider does not guarantee any specific level of future income, increase in the Participant’s service pricing, or client influx. Alumni testimonials published on the website illustrate personal experiences and do not constitute a guarantee of similar results.

6. MODIFICATIONS AND EVENT CANCELLATION BY THE PROVIDER
6.1. The country, city, and dates of the event are fixed at the time of purchase. The exact venue address is communicated via email approximately two months prior to the start date (or without delay for late purchases). Relocating the venue within the announced city does not constitute a material modification of the Agreement.
6.2. The Provider reserves the right to reasonably modify the sequence of topics, intraday schedule, assistant instructors, and the brand of provided equipment, provided that the announced core topics, volume of hands-on practice, total duration, and program level are maintained.
6.3. In the event of complete cancellation of a class or a material modification (change of city, primary dates, lead instructor, language of instruction, or program format), the Provider shall notify the Customer via email. The Customer may choose to accept the changes, transfer the payment to another class, or receive a full (100%) refund of the amount paid, including the Registration Fee. Refunds following cancellation by the Provider are initiated within 14 calendar days. The Customer shall be given at least 7 days to respond; silence shall not be deemed acceptance, and in the absence of a response, the order shall be canceled with a full refund.
6.4. Events Beyond Reasonable Control (Force Majeure): In the event of circumstances that could neither be foreseen nor overcome (natural disasters, epidemics, hostilities, border closures) and that directly prevent the holding of the class, the Provider shall notify Customers without undue delay. If holding the class becomes impossible, Clause 6.3 shall apply (full refund, or rescheduling/credit strictly subject to the Customer’s explicit consent). Failure to obtain work permits or visas for the speaker, which the Provider was responsible for securing independently, shall not be recognized as Force Majeure.

7. INTELLECTUAL PROPERTY
7.1. Recording Prohibition: Continuous video or audio recording of sessions, live streaming, and photographing or capturing screens displaying slides, presentations, and printed instructional materials are strictly prohibited. Personal notes, photographs of finished work results, and short video clips (up to 15 seconds) for social media are permitted solely with the express consent of the instructor.
7.2. In the event of a breach of the prohibition on recording or broadcasting the course to private channels, the Provider is entitled to demand immediate cessation of the infringement and to terminate the Participant’s attendance at the venue without a refund. The Provider and the AirTouch trademark holder reserve the right to seek all remedies available under law, including judicial recovery of proven damages, lost profits, and statutory damages.
7.3. Course materials and AirTouch trademarks are the exclusive intellectual property of their respective rightsholders. Copying or reproducing materials for the purpose of organizing independent training for third parties is strictly prohibited.
7.4. Filming by the Provider: The Provider may conduct general documentary filming during the event. The rules governing the use of Participants’ likenesses in advertising and their right to opt out of filming (placement in a "camera-free zone") are governed by Section 4 of the Privacy Policy.

8. GOVERNING LAW AND JURISDICTION
8.1. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, USA, to the extent such choice of law is permitted by applicable law. This choice of law does not exclude mandatory statutory provisions of the country where the class takes place and does not deprive a Consumer Customer of the protection afforded by mandatory provisions of law that cannot be derogated from by contract.
8.2. All disputes shall be subject to mandatory pre-litigation negotiations for a period of 30 days following receipt of a written claim sent to support@airtouch.education. If a dispute between business entities (B2B) is not resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts of Miami-Dade County, Florida, USA.
8.3. Amendment of Terms: The Provider reserves the right to amend and update these Terms of Service at any time for future orders. Any specific order shall be governed exclusively by the version of the Terms of Service that was in effect and accepted by the Customer at the time of payment. The Provider has no right to unilaterally amend the terms retroactively for orders that have already been paid.